Good day, my name is Tertius Willemse Nel and I am a South African citizen who currently has two registered savings accounts at your bank in China.

One was opened about two years ago in Xi'an (now I believe defunct) and the other was opened last year in Urumqi (which I believe is still active).

Both of these accounts were opened whilst I was a registered teacher in both of these provinces working for two different private schools.

However, recently I have had the unfortunate experience of losing my Urumqi bank account's ATM card whilst I was looking for a job in Ningbo, during the period of 27 and 30 May this year.

After procuring the help from a prospective employer I was told that the only way to get my bank card back was to travel to Xi'an where I had business with your bank initially.

With this in mind and very limited funds to my disposal, I travelled to Xi'an on 31 May and subsequently visited the bank situated in Gaoxin Lu to see if I could rectify the problem.

Unfortunately the very kind and polite staff at this bank told my that I had been given the incorrect information and that I instead had to travel to Urumqi to get my card back and gain access to the approximate total of 8 000 RMB that I still have left in your bank.

This was by no means a practical solution to my problem since I had no funds to accomplish this task and have had to subsequently fly back to South Africa, from where I am now currently writing you this email.

As you will understand I would desperately like to get my money back from your bank by any means possible – even if some sort of fee is required.

Your help in actualising my request will be greatly appreciated.

Please understand that I have worked hard teaching Chinese citizens of almost all ages in order to obtain this money and I would like to get it back.
Also, I believe that your bank is one of the most professional institutes of its kind in your country and I would definitely one day wish to make use of your services in the future.

I hereby will send you all the details I have in my possession and if there is anything else that you require of me please don't hesitate to contact me.

My bank card number is:6225 8899 1449 5421.

Name:??????????
1)82423;
2) 308881029034.

Yours,

Tertius Willemse Nel
ID Number: 7908095024086
Passport Number: 466484150

Could you please provide me China Merchants Bank's email address. Thank you.

Regards,
Arun Kumar Shrestha
Kathmandu, Nepal