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	<title>ChinaRetailNews.com &#187; blue book</title>
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		<title>China&#039;s Suning Publishes Services Blue Book</title>
		<link>http://www.chinaretailnews.com/2010/03/17/3443-chinas-suning-publishes-services-blue-book/</link>
		<comments>http://www.chinaretailnews.com/2010/03/17/3443-chinas-suning-publishes-services-blue-book/#comments</comments>
		<pubDate>Tue, 16 Mar 2010 19:30:05 +0000</pubDate>
		<dc:creator>ChinaRetailNews.com Editor</dc:creator>
				<category><![CDATA[Electronics]]></category>
		<category><![CDATA[blue book]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[customer survey]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[Suning]]></category>

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		<description><![CDATA[To mark World Consumer Rights Day on March 15, the Chinese home appliances retailer Suning published "China Home Appliances Chain Industry Service Blue Book for 2010", which details Suning's service achievements in the Chinese market. The blue book says that Suning gained 87.4 points for overall service satisfaction across China, higher than the industry's average [...]]]></description>
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