Retailing, Franchising, and Consumerism Business Intelligence in China

Online Businesses Promise Quicker Response To Consumer Complaints

To celebrate World Consumer Rights Day on March 15, Chinese consumer's online shopping rights have been further protected with a pledge by 132 online shopping malls in China.

The 132 online shopping service providers include and eBay Eachnet and they have jointly signed the "Pledge Letter on Online Retailing Credit Operation", which is an important part of the Beijing Online Retailing Credit Operation during 2008 Olympics Year initiated between the websites and Beijing E-commerce Association.

The 132 websites promised that they will review consumers' complaints 24 hours a day, seven days a week with email and at least eight hours a day, five days a week by other manual means. In addition, they will respond to consumers' complaints within two hours after they receive them during working hours and no more than 24 hours during non-working hours.

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